In a conflict between a custom of an organization and a written rule, which takes precedence?

In situations where there is a conflict between a custom of an organization and a written rule, the written rule generally takes precedence. This principle is grounded in the belief that written rules provide a clear and formal basis for governance, ensuring consistency and clarity in procedures. Organizations often establish written rules to provide a structured approach to their operations, which helps in maintaining order and fairness in decision-making processes.

Customs, while they can be significant and reflect the culture of the organization, may not hold the same weight as formally documented regulations. They can often be subjective and vary from one situation to another, leading to potential ambiguity. In contrast, written rules are documented, accessible, and provide an authoritative reference that members must follow.

By prioritizing written rules, organizations can avoid confusion that might arise from differing interpretations of customs, ensuring that all members adhere to the same standards and procedures. This establishes a uniform framework that supports accountability and transparency within the organization.